In order to ensure prompt and timely delivery to our valued customers, the Il Gufo e-boutique partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of product(s) being shipped.
At the bottom of this page, you will find a list of countries to which the Il Gufo e-boutique sends and an estimated cost of shipment to each.
The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.

Order processing:
Orders are processed between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.
- Products listed in the Il Gufo e-boutique as "In Stock", "High" or "Low" will be processed and sent within 1 or 2 working days from the receipt of your payment by Zerogrey Srl.
- "Availability: Low" simply means that the product is in stock but that the customer should purchase the product quickly as it may sell out soon. It will be sent within 1 or 2 working days.
- In the event that products are listed as "Availability: On Request", they will be sent within 3 consecutive working days following their receipt in Zerogrey Srl's warehouse(s). Please note that it can therefore take up to several weeks to ship "On Request" items.
- In the event that one or more of the products are not available, e.g. if the availability conflicts with that listed on the Il Gufo e-boutique website or if a late shipment is required for any reason, Zerogrey Srl will contact you via email in order to communicate this information.
- Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

Reviewing your order:
In order to review and verify the information relating to your order, please log in to your account on this website and click on "My Orders" (visible on all pages of the e-boutique). On the "My Orders" page, click your order number to view your order details.

Tracking your order:
In order to follow the initial progress of your order through our system, you can view its "Status" beside each order number in "My Orders". Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

Shipping times:
- In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
- Shipments to the rest of the European Union take approximately two-three days.
- Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays, which are discussed below).
For any requests, questions or feedback, please contact our Customer Service team.

Inside the European Union:
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union:
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.

N.B: Shipping to the United States of America
As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs.

Failure to clear customs:
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.

Below please find the list of countries which the Il Gufo e-shop is currently able to ship to. The displayed shipping costs change in accordance with the actual weight of your shopping cart. The final shipping cost will be displayed in your cart.

Afghanistan - EUR 34.98
Albania - EUR 19.16
Algeria - EUR 31.68
American Samoa - EUR 27.47
Andorra - EUR 12.29
Angola - EUR 35.32
Anguilla - EUR 27.47
Antigua And Barbuda - EUR 27.47
Argentina - EUR 24.40
Armenia - EUR 19.16
Aruba - EUR 27.47
Australia - EUR 27.47
Austria - EUR 6.66
Azerbaijan - EUR 19.16
Bahamas - EUR 27.47
Bahrain - EUR 24.40
Bangladesh - EUR 27.47
Barbados - EUR 27.47
Belarus - EUR 26.76
Belgium - EUR 6.72
Belize - EUR 27.47
Benin - EUR 35.32
Bermuda - EUR 27.47
Bhutan - EUR 31.68
Bolivia - EUR 24.40
Bosnia And Herzegovina - EUR 19.16
Botswana - EUR 35.32
Brazil - EUR 24.40
Brunei Darussalam - EUR 24.40
Bulgaria - EUR 10.57
Burkina Faso - EUR 35.32
Burundi - EUR 35.32
Cambodia - EUR 29.77
Cameroon - EUR 34.98
Canada - EUR 19.24
Canary Islands - EUR 12.46
Cape Verde - EUR 35.32
Cayman Islands - EUR 27.47
Central African Republic - EUR 35.32
Chad - EUR 35.32
Chile - EUR 24.40
China - EUR 28.87
Colombia - EUR 24.40
Comoros - EUR 35.32
Congo - EUR 35.32
Congo, The Democratic Republic Of The - EUR 35.32
Cook Islands - EUR 34.98
Costa Rica - EUR 27.47
Cote D'ivoire - EUR 27.47
Croatia - EUR 19.16
Cuba - EUR 34.98
Cyprus - EUR 10.57
Czech Republic - EUR 10.57
Denmark - EUR 6.72
Djibouti - EUR 35.32
Dominica - EUR 27.47
Dominican Republic - EUR 27.47
Ecuador - EUR 24.40
Egypt - EUR 24.40
El Salvador - EUR 27.47
Equatorial Guinea - EUR 34.98
Eritrea - EUR 35.32
Estonia - EUR 10.57
Ethiopia - EUR 35.32
Falkland Islands (malvinas) - EUR 27.47
Faroe Islands - EUR 12.29
Fiji - EUR 27.47
Finland - EUR 6.72
France - EUR 6.66
French Guiana - EUR 27.47
French Polynesia - EUR 44.89
Gabon - EUR 35.32
Gambia - EUR 35.32
Georgia - EUR 19.16
Germany - EUR 6.66
Ghana - EUR 35.32
Gibraltar - EUR 12.46
Greece - EUR 6.72
Greenland - EUR 12.29
Grenada - EUR 27.47
Guadeloupe - EUR 27.47
Guam - EUR 27.47
Guatemala - EUR 27.47
Guernsey - EUR 6.72
Guinea - EUR 35.32
Guinea-bissau - EUR 35.32
Guyana - EUR 27.47
Haiti - EUR 27.47
Honduras - EUR 27.47
Hong Kong - EUR 27.47
Hungary - EUR 10.57
Iceland - EUR 12.46
India - EUR 24.40
Indonesia - EUR 24.40
Iran, Islamic Republic Of - EUR 34.98
Iraq - EUR 34.98
Ireland - EUR 6.72
Israel - EUR 31.68
Italy - EUR 5.99
Jamaica - EUR 27.47
Japan - EUR 24.40
Jordan - EUR 31.68
Kazakhstan - EUR 35.32
Kenya - EUR 34.98
Kiribati - EUR 34.98
Korea, Democratic People's Republic Of - EUR 27.47
Korea, Republic Of - EUR 27.47
Kuwait - EUR 24.40
Kyrgyzstan - EUR 35.32
Lao People's Democratic Republic - EUR 29.77
Latvia - EUR 10.57
Lebanon - EUR 31.68
Lesotho - EUR 35.32
Liberia - EUR 35.32
Libyan Arab Jamahiriya - EUR 31.68
Liechtenstein - EUR 12.46
Lithuania - EUR 10.57
Luxembourg - EUR 6.72
Macao - EUR 27.47
Macedonia, Republic Of - EUR 19.16
Madagascar - EUR 35.32
Malawi - EUR 35.32
Malaysia - EUR 24.40
Maldives - EUR 27.47
Mali - EUR 35.32
Malta - EUR 10.57
Marshall Islands - EUR 34.98
Martinique - EUR 27.47
Mauritania - EUR 35.32
Mauritius - EUR 35.32
Mayotte - EUR 35.32
Mexico - EUR 24.40
Micronesia, Federated States Of - EUR 44.89
Moldova, Republic Of - EUR 19.16
Monaco - EUR 6.66
Mongolia - EUR 35.32
Montserrat - EUR 27.47
Morocco - EUR 31.68
Mozambique - EUR 35.32
Myanmar - EUR 27.47
Namibia - EUR 35.32
Nauru - EUR 34.98
Nepal - EUR 31.68
Netherlands - EUR 6.72
New Caledonia - EUR 27.47
New Zealand - EUR 27.47
Nicaragua - EUR 32.62
Niger - EUR 35.32
Nigeria - EUR 34.98
Niue - EUR 34.98
Northern Mariana Islands - EUR 34.98
Norway - EUR 12.46
Oman - EUR 27.47
Pakistan - EUR 27.47
Palau - EUR 44.89
Palestinian Territory, Occupied - EUR 31.68
Panama - EUR 27.47
Papua New Guinea - EUR 34.98
Paraguay - EUR 27.47
Peru - EUR 27.47
Philippines - EUR 24.40
Poland - EUR 10.57
Portugal - EUR 6.72
Puerto Rico - EUR 27.47
Qatar - EUR 27.47
Romania - EUR 10.57
Russian Federation - EUR 26.76
Rwanda - EUR 35.32
Saint Kitts And Nevis - EUR 27.47
Saint Lucia - EUR 27.47
Saint Vincent And The Grenadines - EUR 27.47
Samoa - EUR 27.47
Sao Tome And Principe - EUR 27.47
Saudi Arabia - EUR 27.47
Senegal - EUR 34.98
Serbia - EUR 19.16
Seychelles - EUR 34.98
Sierra Leone - EUR 35.32
Singapore - EUR 24.40
Slovakia - EUR 10.57
Slovenia - EUR 10.57
Solomon Islands - EUR 34.98
Somalia - EUR 35.32
South Africa - EUR 27.47
Spain - EUR 6.72
Sri Lanka - EUR 24.40
Sudan - EUR 34.98
Suriname - EUR 27.47
Swaziland - EUR 35.32
Sweden - EUR 6.72
Switzerland - EUR 12.46
Syrian Arab Republic - EUR 31.68
Taiwan, Republic Of China - EUR 27.47
Tajikistan - EUR 35.32
Tanzania, United Republic Of - EUR 35.32
Thailand - EUR 27.47
Timor-leste - EUR 29.77
Togo - EUR 35.32
Tonga - EUR 34.98
Trinidad And Tobago - EUR 27.47
Tunisia - EUR 31.68
Turkey - EUR 19.16
Turkmenistan - EUR 35.32
Turks And Caicos Islands - EUR 32.62
Tuvalu - EUR 34.98
Uganda - EUR 35.32
Ukraine - EUR 19.16
United Arab Emirates - EUR 27.47
United Kingdom - EUR 6.72
Uruguay - EUR 27.47
Uzbekistan - EUR 35.32
Vanuatu - EUR 34.98
Venezuela - EUR 24.40
Viet Nam - EUR 29.77
Virgin Islands, British - EUR 27.47
Wallis And Futuna - EUR 44.89
Yemen - EUR 31.68
Zambia - EUR 35.32
Zimbabwe - EUR 35.32